Booth House

Booth House provides supported housing for 20 formerly homeless senior women. Through partnership with Cornerstone Housing for Women, 24 hour health and social supports are combined to enable the women to live as independently as possible despite the challenges of aging in combination with mental and physical health challenges.

The Diane Morrison Hospice

As a large (14 bed) residential hospice, it may be hard to imagine that we needed more capacity but this year we saw the opening of another 7 beds for chronic palliative care. Providing a quality of life for those in their final years that is not possible in other settings has greatly enhanced our capacity as an organization. Our partnership with the Ottawa Mission which makes all of this wonderful care possible is evidence of our shared values and our passion for the people we work for.

The Rita Thompson Residence

The Rita Thompson Residence provides 34 men with an opportunity to live in their own apartments while receiving treatment and support for mental health, physical health and substance use problems. Many of the men who call this residence home made their way there via our Targeted Emergency Diversion (TED) program, Special Care for Men and now are living in their own housing. The privilege of being part of their journey pf recovery is unbelievably rewarding. The Rita Thompson Residence is also the first program we have operated in partnership with John Howard Society of Ottawa but we hope it will not be the last since this partnership so greatly enriches our capacity to provide care.

Managed Alcohol

The Managed Alcohol Program is located at the Shepherds of Good Hope’s shelter at 256 King Edward Street. True to its title, the program provides opportunity for people who are struggling with compulsive drinking to have to alcohol administration in addition to health and social supports. Currently operating only 12 beds, this program is primed for an expansion and redevelopment in the upcoming year.

The Oaks

The Oaks is a supported housing program located on Merivale Road which combines one of our Aging at Home programs with the graduates from our downtown Managed Alcohol Program. The Oaks is a bit of a media darling whose credits include innumerable interviews and even a documentary about the amazing success of the residents.

The Ottawa Mission Primary Care Clinic

The primary care clinic is open 7 days a week to provide health care to homeless people who do not have access to family medical care. In addition to primary care, the clinic also hosts an HIV clinic and mental health clinic. Our amazing team of nurse practitioners not only run the primary care clinic but, visit people in shelters who need care but are unable to attend the clinic. This flexible, patient centered approach to health care not only improves the health of homeless people, but has been highly effective in reducing unnecessary emergency room visits.

Special Care for Men

Located on the 3rd floor at the Salvation Army Booth Centre, the Special Care Unit for Men provides space for 30 men needing intensive supports for mental health, substance abuse and mental illness. In partnership with the Salvation Army, we are commited to helping men living with complex health needs to exit homelessness and to find housing with the right kinds of supports needed for them to have a healthy future. 

Special Care for Women

Special Care for Women provides treatment, care and support from a team of nurses, doctors, client care workers, peer workers, and case managers to 16 women who are homeless and living with complex health needs. Located in the basement of the Shepherds of Good Hope, the lavender walls of the unit represent the inner beauty of the ladies who reside there. 


The Targeted Emergency Diversion Program (TED) is a health care service which is embedded in the Temporary Enhanced Shelter Program (TESP) operated by the Shepherd's of Good Hope. The TED program consists of two services. The first being 24 hour monitoring for homeless people under the influence of drugs and alcohol which allows them to safely detox in the community rather than a hospital ER. The second service entails accessible treatment and care  for health care problems. This includes nursing, mental health services, intensive case management, peer support for appointments, nurse practitioners, psychiatry, access to an internist and medical monitoring.